Extremely Important

What every BUYER should know

about BeSaveNow
RETURNS AND COMPLAINTS

At BeSaveNow, we don't just sell products, we build community and guarantee quality.

Our process is slower than Amazon Prime, but we promise the value is much higher.

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NEED HELP? FAST DISPUTE RESOLUTION (24h GUARANTEE)

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If you are not satisfied with our service, mission or our products

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MONEY SHIELD COLLECTION – PROTECT YOUR WALLET & PRIVACY

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WE PROTECT CUSTOMERS AROUND THE WORLD — SHIPPING TAKES A BIT LONGER TO ENSURE SAFETY AND QUALITY.

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Commonly asked

How long does shipping take, and why is it 10-21 days?

All our orders undergo strict Quality Control (QC) (3–5 days processing). Standard global shipping takes an average of 10–21 business days. We prefer to invest in QC and instant bonuses for you (e-books, discounts) rather than paying for expensive express shipping. Thank you for your patience—it's worth the wait!

What if I don't like the product or it arrives damaged?

Your purchase is completely risk-free! You have our full 30-day Money-Back Guarantee from the delivery date. If you are not 100% satisfied, please contact us—we take full responsibility and will ensure a full refund. Our goal is to gain an ambassador, not just a sale.

What happens if my order is late or tracking doesn't update?

If your order has not arrived or if the tracking hasn't updated after 25 business days, please contact us immediately. We will automatically offer you a full refund or reship the product. We use our margin to cover these issues, ensuring your satisfaction.

How can I track my order, and when will I get the tracking number?

All orders include a tracking number. It will be sent to your email automatically within 3–5 business days (after order processing). Please use the link provided in that email for the most accurate updates."

How do I request a refund or ask a question?

Got an issue? Don't call your bank! Please contact us first via email at support@besavenow.com or our Contact Page. We guarantee a personal response within 24 hours (on business days) and the most flexible solution, avoiding the complications of a bank dispute.

What exactly causes the 10-21 day delivery timeframe?

Your patience is essential. Unfortunately, once your package leaves our warehouse, it enters a complex global network. Three main factors influence your delivery time:

1. International Logistical Bottlenecks: Due to increased global shipping volume (especially during holidays) and transport congestion, transit times are longer.

2. Customs Protocols: Every package must clear customs inspection in your destination country. This is a process neither we nor the carrier can control and may add several days to the wait.

3. Global Events: We must account for geopolitical factors (crises, disruptions, local restrictions) and extreme weather conditions. We guarantee your package is traveling safely (tracking provided), but we ask for your understanding of the logistical chain that is beyond our control.

PLEASE, LET’S FIND A PEACEFUL SOLUTION. EVERY CUSTOMER MATTERS TO US. THANK YOU — LET’S MAKE THE WORLD A BETTER PLACE TOGETHER.

Something for you!

Customer Email Template (Request for Assistance)

Email Subject Line: INQUIRY REGARDING ORDER #[ORDER NUMBER] - BeSaveNow

Email Body (Customer copies and sends):

Dear BeSaveNow Support Team,

I am contacting you directly (as outlined in your policy) regarding order #[ORDER NUMBER] for [Product Name].

Order Date: [Date you placed the order] Tracking Number (if available): [Your tracking number]

DESCRIPTION OF THE ISSUE: Please help me resolve the following issue: (Please delete what does not apply and provide a brief description)

DELAY: Delivery is taking longer than the estimated 21-day period. [Briefly describe how long you have been waiting.]

QUALITY: The received product is not as expected/is damaged. [Briefly describe the damage/issue.]

OTHER: [Describe your specific problem here.]

MY DESIRED OUTCOME: (Please clearly state how you would like us to resolve this issue. E.g., "I would like the product to be resent" or "I request a full refund".)

My desired outcome is: [TYPE YOUR REQUEST HERE]

Please note that I am NOT opening a bank dispute. I am contacting you directly and expect a response and resolution within 24 hours.

Sincerely, [Your Name] [Your Email]

Awards & Accreditions

We talked to our customers, they said there is no better support. They always get a response within 24 hours, sometimes even sooner, and they like our whole mission.

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